Job Title
Front End Supervisor - Pharmacy Technician
Role
Pharmacy Technician
Location
Los Angeles
,
CA
Description
Select LTC Pharmacy is the fastest growing provider of hospice pharmacy services in Southern California, specializing in the prompt delivery of medications and medical supplies to individuals under the care of hospice services. Excellent customer service is the cornerstone of our business. At Select LTC, we treat each patient like a member of the Select family.
We are looking for a supervisor to lead out front end staff, including our team of pharmacy technicians focused on data entry. In addition to supervising and providing leadership and accountability to the team, this individual will be responsible for processing prescriptions, monitoring and prioritizing the medication dispensing workflow, handling rejected claims/third party adjudication, and ensuring that orders are processed timely based on delivery timelines. Interdepartmental collaboration skills are a must; this role requires ongoing communication with the processing/data entry, triage, and fill teams, as well as with management and hospice clients.
This position requires excellent data entry skills and attention to detail, knowledge of medications and pharmacy supplies, great customer service both over the phone and via electronic/text messaging, and a high level of professionalism and collaboration. Previous supervisory or management experience will be required. The ideal candidate will have experience in a hospice and/or long-term care (LTC) setting. QS1 and Docutrack experience is required for this role.
Success in this role will be measured by the ability to manage a highly functioning team experiencing consistent growth while balancing the need for continuous improvement and consistent feedback.
Our staff is fully supported and provided with a culture that ensures growth for employees, customers, and the business.
Responsibilities
- Supervise individual employees and team performance and behavior and provide in-the-moment feedback (both positive and constructive) as necessary and appropriate throughout the workday.
- Process and bill prescriptions and supplies
- Third Party adjudication
- Customer service
Knowledge, Skills, and Abilities
- Prior supervisory experience in a fast-paced environment
- Excellent planning and time management skills
- Ability to work collaboratively.
- Ability to communicate and work well with providers, patients and other team members in a professional manner.
- Great interpersonal, problem-solving and customer service skills
- Excellent verbal and written communication skills
- Detail-oriented with excellent documentation skills
- Proficiency with QS1 and Docutrack software systems
- Proficiency with QS1 and Docutrack software systems
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Spoken and written fluency in English
Job Type: Full-time
Pay: From $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Vision insurance
Physical setting:
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90045: Reliably commute or planning to relocate before starting work (Required)
Experience:
- QS1: 2 years (Required)
- Management: 1 year (Required)
License/Certification:
- Pharmacy Technician License (Required)